Become our Merchant Partner


NB: We provide Restaurants/Retail Stores to use our Platform free for 30 days as a trial, if satisfied with our Platform they can start process begin to partner with us.




Mzansi Food is passionate about food and bringing people even more choice. There are amazing restaurants everywhere that we believe everyone should have access to. Mzansi Food’s platform is helping restaurants expand to new areas and maximise profit by getting more customer base. We identify the cuisines that people want but do not have access to locally and then invests in restaurants who excel in those foods to help them set-up in those local areas. Mzansi Food provides restaurants with data insights so that they know which cuisines will be popular in specific local areas - meaning restaurants grow faster and customers have wider choices.


Whether it is a local restaurant looking to expand, street food entrepreneurs seeking new customers, or a restaurant wanting to launch a new menu, the platform is designed to support innovation. All this is what lies behind Mzansi Food’s mission to bring customers a whole world of restaurant-quality food. Every consumer’s version of amazing is different, and our job is to ensure that they enjoy what they want, when they want it, where they want it.


We make use of smart technology to ensure that customers get their food faster within time period, and with ease to their homes or workplaces. Become our partner to reach as many hungry customers. we understand the urgency for you to get your business online so you can continue reaching customers, with minimal interruptions.


How Does Mzansi Food Work for Restaurants?


Restaurant managers have many questions to ask when partnering with a technology platform like Mzansi Food — from updating your menus, to uploading food photos and etc. But the choice that likely has the biggest impact on the day-to-day Mzansi Food delivery process is the order management protocol — that is, how restaurants receive Mzansi Food orders. 



Here, we’ll explore the journey of a Mzansi Food order to highlight how Mzansi Food works for restaurants. 

How do customers place Mzansi Food orders?

When hungry customers are ready to place a delivery order, they can browse Restaurants on Mzansi Food website  or the Mzansi Food App. Customers can search for their favourite Restaurants, or filter Restaurants by cuisine, location, delivery times, promotions and more. Customers enjoy the ease and convenience of browsing thousands of restaurants in a single app, as well as the ability to track their deliveries and get Restaurant-quality food without leaving their couches. 


Once the customer chooses a Restaurant, they place their order, pay for it right in the app and receive an estimated delivery time. That’s when Restaurants receive the order via their chosen order protocol. 


How do restaurants receive Mzansi Food orders?

The order protocol is the way that Restaurants receive orders from a technology partner like Mzansi Food. Restaurants can choose to receive orders on the device of their choice to maximize their profitable efficiency.



At Mzansi Food, Restaurants have four options for their order protocol:


Option 1:

Use a Tablet/Laptop/Desktop or Smart Phone

If you have your own Tablet/Laptop/Desktop or Smart Phone, you can register with us and login on the Merchant Manager Application — our all-in-one tool for receiving, organizing, and tracking pickup and delivery orders. Mzansi Food can also provide a tablet for you for a small weekly fee. Just order it by    


With the Merchant Manager Application , Restaurant managers can adjust prices and menu items in real time, including deactivating (and reactivating) specific items that are out of stock. The Merchant Manager Application  also helps Restaurant managers coordinate with Delivery Drivers, prepare for large orders, and contact both the customer and Mzansi Food support via chat communication system. 


Be sure your Tablet/Laptop/Desktop or Smart Phone is on loud and the Tablet/Laptop/Desktop or Smart Phone is placed somewhere that is easily accessible by your staff. When a customer places a Mzansi Food order, you will receive a notification on the Merchant Manager Application  allowing you to quickly and efficiently process orders.


Option 2:

Receive Mzansi Food orders via email

Restaurant owners can also choose to have all of their Mzansi Food orders emailed to them. This option includes a follow-up confirmation call so you don’t miss any orders. We recommend you only choose this option (which is free for restaurants) if you keep a computer near your register. 



Quick tips for successful delivery operations


·      Ensure your food items travel well

To increase the efficiency of your takeout operations, create a streamlined menu featuring a few key items. While you want to include your popular items, prioritize food that   will not be a soggy mess by the time it arrives at the customer’s place. Take steps to ensure your food travels well, such as packaging sauces separately, placing hot and cold items in separate bags, and piercing hot food containers for ventilation. Delivery Drivers will deliver your food with care in insulated food delivery bags that maintain both hot and cold food temperatures


·      Optimize your menu for profitability

Update your menu to focus on higher-margin items, best-sellers and dishes that can be prepped in advance to ensure an efficient and profitable off-premise operation. You can also encourage upsells by offering add-ons such as protein to toppings to salads, bowls, burgers, and more.


·      Keep a close eye on incoming orders

When you join the Mzansi Food marketplace, you get access to a range of marketing promotions to take your off-premise business to the next level. Our most popular products helps you attract new customers with free delivery on their first order. With Order Again and Save, you can offer discounts to loyal regular customers. Once the item is ready to be delivered, select a spot in your restaurant where Delivery Driver can quickly pick up orders without disrupting operations. The Mzansi Food platform enables you to track orders in real time, so you’ll know exactly when they’re delivered to happy customers.


·      Explore Mzansi Food promotions and products

You need to have staff members that monitors and accepts incoming orders from customers. That way, they can make sure new orders are quickly accepted and sent to   your kitchen for preparation. 


·      Delivery, simplified

You don’t need a complete overhaul of your restaurant when it comes to delivery — that’s why Mzansi Food offers a variety of protocols to seamlessly integrate with the technology, supplies, and staff you already have. If you’ve been waiting to get on board, now is the time to try out Mzansi Food and see its positive impact on your business.


Ready to become a Mzansi Food Merchant Partner?



Market your restaurant online. Customers are ordering online now more than ever - be where they are. Mzansi Food is a leading online food ordering system,   developed to work for restaurants



  Online orders are typically between 10% and 30% larger than phone orders. It is a widely reported statistic from businesses with Mzansi Food.



Online orders are significantly larger by up to 20% compared to telephone orders, and your repeat business will increase dramatically because a happy customer is a loyal one.



Make the most of the Mzansi Food Marketplace with Promotions like “First Order, Free Delivery” and “Order again and Save” that improve your placement, lower delivery fees and attract first-time customers.



Why be a Restaurant Partner/ Merchant Partner with Mzansi Food?


·      Market to our customers.

  Grow your business by tapping on our marketing channels to reach millions of hungry Mzansi Food customers.


·      No extra staff.

  With the one the fastest growing delivery fleet in South Africa, we get our own delivery services.


·      Keep them coming back.

  Reward and retain your customers by leveraging on the Mzansi Food Rewards loyalty programme.


·      Know your customers.

  Get access to tools that help you track, analyse and improve your business online.






    Let us help you move your business into the digital space, in as little as  24 hours.


·     Grow your sales

  Add an additional revenue stream to your business with Mzansi Food


·     Reach new customers

  Go beyond dine-in to reach new demographics in your area.


·     Get online

  Boost SEO and drive awareness by featuring your restaurant on the Mzansi Food App and Website.



    Choose the Mzansi Food Marketplace products that best fit your needs


·     Delivery

  Customers place orders via the Mzansi Food App or Website, and we connect them with Dashers to fulfil deliveries.


·     Pickup / Collection

  Help new customers nearby order ahead, avoid the line, and pick up their orders at your restaurant, conveniently and contactless.


·     Dine in

Have your own delivery fleet? With Self-Delivery, you can reach Mzansi Food customers at lower cost by listing your business on Mzansi Food by fulfilling deliveries  in-house. Create more demand without changing your operations


·      Grow demand

  Increase your takeout sales and reach new customers in your area by listing your restaurant on the Mzansi Food platform.


·      Use your own fleet

Fully control the delivery process — use your own drivers, choose a delivery radius, and set delivery fees. Access a lower commission rate for fulfilling deliveries in-house   and collect the order value plus taxes, delivery fees, and tips.



   Get actionable analytics with the Merchant Portal Panel

Track your business performance, get actionable insights, and make adjustments directly on the platform.


·      Analyse your dashboard

  View key data points like net sales, average order size, unique customers, and most popular items.


·      Get customer feedback

  View customer ratings and reviews. Take action by responding to customers directly and quickly mitigating any issues.


·      Grow your sales

  Launch marketing campaigns to boost your sales and utilize additional products to help you grow your business. Get the analytics you need to grow your business.


·      Track your sales

  Understand trends and track your business performance by week, month, or quarter. Get detailed insights on tax, commission, and net pay-outs on each other.


·      Adjust your menu

  Easily add or remove items, update prices, and change menu categories in real-time.


·      Benchmark key metrics

View a dashboard of your overall success across locations, including total sales with DoorDash, average order size, most popular items, new and repeat customers, and more.



   How does the Merchant Portal work?

Get started in three easy steps.


·    Sign up for Mzansi Food                           

·    Start receiving orders.                         

·    Track your performance


Once your account is activated, customers can browse your menu and place orders. Tell us basic information about your restaurant and upload your menu. Use the merchant portal to monitor trends and make real-time adjustments to your business.



   How to Increase Restaurant Sales


·      Analyse your menu profitability

Restaurant owners can increase revenue through menu engineering — a strategy to analyse the profitability and popularity of menu items. Start by breaking down costs for your dishes, including all ingredients, to determine the exact cost of each menu item (not including labour). Then, categorize menu items by profit and popularity levels to understand which items you should remove or give extra attention to, and adjust your offerings accordingly. Finally, redesign your menu with these insights in mind, using visual cues and compelling descriptions to highlight the most profitable and popular items that will increase your restaurant sales.


·      Offer online delivery

Now more than ever, offering delivery is a great way to increase restaurant sales. In the same 74% of operators said their revenue has increased because of Mzansi Food   since COVID-19. Delivery was already a growing trend before this year, and the pandemic has only accelerated it.


·      Adjust your menu to consumer trends

As customer needs and preferences evolve, make sure you adapt to offer what they want. For example, 70% of restaurants today are looking for healthy options. You can also appeal to conscientious consumers by offering dishes made with organic and locally sourced ingredients.

And as people continue to stay home, restaurants are offering meal kits or family-style meals that can be delivered and heated up later. These larger portions will boost your margins while making it easier for families to share a restaurant-quality meal together.




Are ready to increase your restaurant sales with Mzansi Food?