How it Works
Mzansi Food is a South
African’s online food ordering and delivery service that is connecting
Customers to thousands of local Restaurants and/or Retail Stores across the South African Region.
Mzansi Food delivers to any of the addressable population with more Restaurants
to choose from. You can order food and beverages or products from Mzansi Food
Platform either via the Applications available on App Store and Android Play
Store, or from your Desktop, Laptop or Tablet. If you do not have the App installed,
please download it from the Apple App Store or Android Google Play Store. Once
installed on your device, simply enter your delivery location and search via
cuisines, offers, delivery method, ratings, etc. Once you have placed your
order, the Restaurant and or/
Retail Store will accept the order and you will receive Order confirmation via email or
push notifications.
For Mzansi
Food Customers
Crave it? Get it!
Great news! Mzansi Food is creating
a more seamless experience with your daily needs in the everyday super meal.
Satisfy your cravings by getting the
food you love from your favourite restaurants.
Feed your cravings with your favourite
foods delivered to you, wherever you are.
From local fare to restaurant
favourites, our wide selection of food will definitely satisfy all your
cravings.
It’s easy to get your meals
delivered to you. It’s even easier to pay for it with.
Our objective is to
link you (the Customer) with the Restaurants/Retail Stores we partner with (“Restaurant Partners and/or Retail Store Partners “) and allow you to order Items via our online
Application for delivery (our “Service”). Where you
place an Order from a Restaurant and/or Retail Store, Mzansi Food acts as an
Agent on behalf of that Restaurant and/or Retail Store to conclude your order
from our Application and to manage your experience throughout the order
process. To use the Application, you must have downloaded the App from App
Store or Google Play Store or search on Google or visit the Website www.mzansifood.com .
You may place an order
for food and beverages using the Mzansi Food App
or Website by entering your address or your location of delivery and
then click Find Restaurants on the Website Platform, or search for Restaurants
on the App Platform, therefore all the listed Restaurants and Retail Stores on
our Platform will be displayed, similarly, you may click on Get Nearby on the
Website, a map with all listed nearby Restaurants and Retail Stores will be displayed and you can choose the Restaurants and Retail Stores of
your own choice. You can filter Restaurants and Retail Stores by alphabetical,
ratings, free delivery, minimum order, etc.
Each Restaurant and
Retail Store has its own Estimated Delivery Time, type of food menu offered,
distance away from you, address of the Restaurant/Retail Store, ratings, etc.
On the menu options there are various categories of menus to select from,
choose the menu and add items to Cart that displays the price of the items, and
number of items, Tax Amount, Tip for the Delivery Driver, Delivery Charge of
the food and beverages if Delivery is selected, you may also provide a special
instruction on how you want your food and beverages. By clicking on add items
to Cart, all the items selected will be added into the Cart as your order.
On Checkout page you
will be required to Login, if you do not have an Account with Mzansi Food, you
may register to complete the Order. An added item into Cart window will pop-up
and a summary of your order window will pop-up, you may select Delivery Order,
or you may select to Pick-up the order yourself or you may select to Dine-in in
the Restaurant. After Login you can confirm your Order information, home
address and delivery address, etc. You may review you Order again by ticking
Yes or No on Tip the Delivery Driver by entering percentage or fixed amount.
You may also enter promotional code if there is any. On Checkout you may select
to pay by cash on delivery, pay on card, etc., then the food will be delivered
to you, if delivery selected.
Become a Delivery
Driver Partner
Start accepting orders
Own a smart phone to accepts
orders and deliver to hungry customers
Sign on any time to start making money immediately.
It is that simple. Once notified, you just pick up
order and drop it off.
Earn on your own schedule!
Partner
with Us
We provide Restaurants to use our
platform free for 30 days as a trial, if you’re satisfied with our service you
can partner with us.
Ready to
become a Mzansi Food Merchant Partner?
Market your restaurant online. Customers are
ordering online now more than ever - be where they are. Mzansi Food is a
leading online food ordering system, developed to work for restaurants
Online orders are typically between 10% and 30%
larger than phone orders. It is a widely reported statistic from businesses
with Mzansi Food.
Online orders are significantly larger by up to 20%
compared to telephone orders, and your repeat business will increase because a
happy customer is a loyal one.
Make
the most of the Mzansi Food Marketplace with Promotions like “First Order, Free
Delivery” and “Order again and Save” that improve your placement, lower delivery
fees and attract first-time customers.
Restaurant managers have many questions to ask when
partnering with a technology platform like Mzansi Food — from updating your
menus, to uploading food photos and etc. But the choice that likely has the
biggest impact on the day-to-day Mzansi Food delivery process is the order
management protocol — that is, how restaurants receive Mzansi Food orders.
Here, we’ll explore the journey of a Mzansi Food order
to highlight how Mzansi Food works for restaurants.
When hungry customers are ready to place a delivery order,
they can browse Restaurants on Mzansi Food website www.mzansifood.com or the Mzansi Food App. Customers can search
for their favourite Restaurants, or filter Restaurants by cuisine, location,
delivery times, promotions and more. Customers enjoy the ease and convenience
of browsing thousands of restaurants in a single app, as well as the ability to
track their deliveries and get Restaurant-quality food without leaving their
couches.
Once the customer chooses a Restaurant, they place their
order, pay for it right in the app and receive an estimated delivery time.
That’s when Restaurants receive the order via their chosen order
protocol.
How
do restaurants receive Mzansi Food orders?
The order protocol is
the way that Restaurants receive orders from a technology partner like Mzansi
Food. Restaurants can choose to receive orders on the device of their choice to
maximize their profitable efficiency. At Mzansi Food, Restaurants have four
options for their order protocol:
Option
1:
Use a Tablet/Laptop/Desktop or Smart Phone
If you have your own
Tablet/Laptop/Desktop or Smart Phone, you can register with us and login on the
Merchant Manager Application — our all-in-one tool for receiving, organizing, and tracking pickup and delivery
orders. Mzansi Food can also provide a tablet for you for a small weekly fee.
Just order it by info@mzansifood.com
With the Merchant Manager Application , Restaurant managers can
adjust prices and menu items in real time, including deactivating (and reactivating)
specific items that are out of stock. The Merchant Manager Application
also helps Restaurant managers coordinate with Delivery Drivers, prepare for
large orders, and contact both the customer and Mzansi Food support via chat
communication system.
Be sure your Tablet/Laptop/Desktop or Smart Phone is on loud and the
Tablet/Laptop/Desktop or Smart Phone is placed somewhere that is easily
accessible by your staff. When a customer places a Mzansi Food order, you will
receive a notification on the Merchant Manager Application allowing you
to quickly and efficiently process orders.
Option 2:
Receive Mzansi Food Merchant Panel orders or via email
Restaurant owners can also choose to
have all of their Mzansi Food orders emailed to them. This option includes a
follow-up confirmation call so you don’t miss any orders. We recommend you only
choose this option (which is free for restaurants) if you keep a computer near
your register.
Quick tips for successful delivery
operations
·
Ensure your food
items travel well
To increase the efficiency of your
takeout operations, create a streamlined menu featuring a few key items. While
you want to include your popular items, prioritize food that will not be a
soggy mess by the time it arrives at the customer’s place. Take steps to ensure
your food travels well, such as packaging sauces separately, placing hot and
cold items in separate bags, and piercing hot food containers for ventilation.
Delivery Drivers will deliver your food with care in insulated food delivery
bags that maintain both hot and cold food temperatures.
·
Optimize
your menu for profitability
Update your menu to focus on
higher-margin items, best-sellers and dishes that can be prepped in advance to
ensure an efficient and profitable off-premise operation. You can also
encourage upsells by offering add-ons such as protein to toppings to salads,
bowls, burgers, and more.
·
Keep a close
eye on incoming orders
You need to have staff members that
monitors and accepts incoming orders from customers. That way, they can make
sure new orders are quickly accepted and sent to your kitchen for
preparation.
·
Explore
Mzansi Food promotions and products
When you join the Mzansi Food
marketplace, you get access to a range of marketing promotions to take your
off-premise business to the next level. Our most popular products helps you
attract new customers with free delivery on their first order. With Order Again
and Save, you can offer discounts to loyal regular customers.
Once the item is ready to be delivered,
select a spot in your restaurant where Delivery Driver can quickly pick up
orders without disrupting operations. The Mzansi Food platform enables you to
track orders in real time, so you’ll know exactly when they’re delivered to
happy customers.
·
Delivery,
simplified
You don’t need a complete overhaul
of your restaurant when it comes to delivery — that’s why Mzansi Food offers a
variety of protocols to seamlessly integrate with the technology, supplies, and
staff you already have. If you’ve been waiting to get on board, now is the time
to try out Mzansi Food and see its positive impact on your business.
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